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M.O. Therapy

Privacy Policy

This policy explains how we collect, use, and protect personal information on www.motherapy.ca. It is written for visitors, people who contact us, and anyone who reaches us through an advertisement.

Effective October 28, 2026

M.O. Therapy ("we", "us") operates a physiotherapy, registered massage therapy, and chiropractic clinic at 20 Apple Creek Blvd. Unit A1, Markham, ON L3R 5Z1. Personal information means information that can identify you on its own or together with other information, such as your name, email address, phone number, or mailing address.

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. Sharing with service providers who help us operate (for example, to deliver a message you asked us to send) is permitted. Text-message opt-in data and consent are not shared with third parties. See the text-message section below.

What we collect

We collect information you give us, and a small amount of technical data about how the site is used.

  • Contact form. First name, last name, email, phone number (optional), the service you are asking about, and your message. You must confirm that we may contact you about that inquiry.
  • Careers form. Name, email, phone number, the role you are interested in, your resume, an optional cover letter, and a short note about yourself. You must consent before we store that information or contact you about a job.
  • Online booking. Appointments are booked on Jane App at modeofoperation.janeapp.com. Jane collects the details needed to book (such as your name and contact information). That information is stored by Jane, not on this website.
  • Technical data. When analytics is enabled, we receive aggregated information such as pages viewed, approximate location, device type, and referring site. We do not run a store or shopping cart on this site.

When we collect it

We collect information when you submit the contact form, apply for a role, book an appointment, email or call us, or browse the site with cookies enabled.

How we use it

  1. To reply to your questions and book or manage appointments.
  2. To review job applications and contact applicants who asked us to.
  3. To send clinic updates or offers only where you have agreed to hear from us, or where Canadian anti-spam law otherwise allows it.
  4. To understand which pages are useful so we can improve the site.
  5. To keep the site secure and meet legal obligations.

Clinical records

Treatment notes and other health information collected in the clinic, or through Jane App as part of your care, are handled under Ontario's health privacy rules (the Personal Health Information Protection Act). This page covers the public website and marketing. It is not a substitute for the consent you give when you become a patient.

How we protect it

The site is served over HTTPS. Contact and career messages are emailed to the clinic through Resend, an email delivery provider. We limit access to people who need it to respond to you. No method of sending or storing information online is completely secure, and we cannot guarantee absolute security.

Cookies

Cookies are small files a site or its service provider stores in your browser so it can recognize the browser and remember limited information. We use them to:

  • Understand aggregate traffic and how people use the site.
  • Measure visits from advertisements, when an ad platform sets its own cookies.

Google Analytics may be used for that measurement, including aggregated demographics and interests reporting where Google provides it. Vercel Speed Insights may collect performance data about page loads. You can warn on or block cookies in your browser settings. Blocking cookies does not stop you from reading the site, but some measurement and embedded features may not work. You can also opt out of Google Analytics with Google's opt-out browser add-on.

Who we share it with

We do not sell, trade, or rent your personal information. We share it only:

  • With service providers who host the site (Vercel), deliver email (Resend), measure traffic (Google), or run online booking (Jane App), and only so they can do that work for us.
  • When we believe disclosure is required by law, or to protect the rights, property, or safety of the clinic, our patients, or others.

Third-party sites

The site links to services we do not control, including Jane App, Google, Instagram, and Facebook. Those sites have their own privacy policies. We are not responsible for their content or practices.

Advertising

We may run ads on platforms such as Meta (Facebook and Instagram) and Google. If you arrive from an ad, that platform may use its own cookies to measure the ad. We do not sell the information you submit on this site to advertisers. If you submit a form, we use it to respond to you as described above.

Text messages

If you agree to receive text messages from M.O. Therapy, we use your mobile number only for the messages you opted into (for example, appointment reminders or a reply you requested). Message frequency varies. Message and data rates may apply. You can opt out by replying STOP, and get help by replying HELP, where those commands are offered, or by contacting us using the details below.

All other uses described on this page exclude text-messaging originator opt-in data and consent. That information will not be shared with any third parties for their marketing or promotional purposes.

Email

Canada's anti-spam law (CASL) applies to commercial email. If we email you:

  • We identify M.O. Therapy and include our mailing address.
  • We do not use false or misleading subject lines or sender names.
  • Marketing messages include a way to unsubscribe. We honour unsubscribe requests promptly.

You can also ask us to stop emailing you at motherapycanada@gmail.com.

Your choices

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you may ask what personal information we hold about you from this website, ask us to correct it, or withdraw consent for marketing. Withdrawing consent does not affect information we must keep for clinical, legal, or security reasons. Contact us using the details below. We will respond within a reasonable time.

If we learn of a breach of website personal information that creates a real risk of significant harm, we will notify affected people and the Privacy Commissioner of Canada as required by law.

Changes

This policy is effective October 28, 2026 and stays in effect until we replace it. We may update it at any time. The new version applies when it is posted on this page. If a change is significant, we will note it here. Please check this page occasionally. Continued use of the site after an update means you have read the current version.

Contact us

Questions about this policy can be sent to M.O. Therapy: